30%
of businesses run an e-commerce initiative
+3X
Profit margin contribution from aftermarket compared with new sales
40%
Average savings on translation cost with a CCMS strategy
25%
The OEM ability to capture business from their customers aftermarket
1/3
of all service calls fails to deliver “first time fix”
After Market Service – A Strategic Approach
For complex products, manufacturing, construction machinery and transport vehicles it is crucial to be able to deliver top quality service, as well as considering the potential profitability of spare part sales. This puts high demand on maintenance in terms of diagnosis as well as correct, complete and easily accessible product information, all of which can be expensive and difficult to produce in an effective manner with high quality. It also stresses the need for a process.
Service Lifecycle Management (SLM) is defined as a set of processes and tools to support service and aftermarket.
Report – Reducing Costs Across the Service Lifecycle