Remote Assistance

Show Us Your Issue

Showing someone a problem is often easier than putting it into words, and that is why we use TeamViewer. With TeamViewer we can have a look at your system and even help by showing you how to carry out certain tasks or simply do them for you.

TeamViewer is a safe Remote Assistance Tool and if you use the QuickSupport version we provide below you do not need to install anything – simply download and run the .exe file. When the session is over you may delete the downloaded file to remove any traces of TeamViewer on your computer.

Download – TeamViewer Remote Client
Download – License server 11.17 for Creo Parametric

For more information regarding supported license servers please see, “Hardware Notes – PTC License Server“

PDSVISION Cookies Policy

I consent to the use of following cookies:

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Marketing

Analytics

Preferences

Unclassified

Cookie Declaration About Cookies

Necessary (6) Marketing (15) Analytics (21) Preferences (1) Unclassified (2)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name	Domain	Purpose	Expiry	Type
wpl_viewed_cookie	www.pdsvision.com	Used to record that you accept the fact that the site uses cookies, and what settings you have chosen.	session	HTTP
HSID	google.com	Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorized access.	2 years	HTTP
SID	google.com	Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect visitor data from unauthorized access.	2 years	HTTP
AEC	google.com	Ensure that requests within a browsing session are made by the user, and not by other sites.	6 months	HTTP
Consent	google.com	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	2 years	HTTP
wpl_user_preference	pdsvision.com	Determines whether the user has accepted the cookie consent box.	1 year	HTTP

Name	Domain	Purpose	Expiry	Type
__Secure-*PSID	google.com	Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.	2 years	HTTP
__Secure-*PAPISID	google.se	Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.	2 years	HTTP
1P_JAR	google.com	Based on recent searches and previous interactions, custom ads are shown on Google sites.	1 week	HTTP
APISID	google.com	Personalizes Google ads on websites based on recent searches and interactions.	2 years	HTTP
NID	google.com	Stores visitors’ preferences and personalizes ads on Google websites based on recent searches and interactions.	Persistent	HTTP
CONSENT	google.com	Stores visitors’ preferences and personalizes ads.	Persistent	HTTP
Secure-*PSIDCC	google.com	Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.	2 years	HTTP
_hjRecordingEnabled	pdsvision.com	This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites - this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.	Persistent	HTML
ads/ga-audiences	google.com	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites.	Persistent	Pixel
lpv#	pardot.com	Used in context with behavioral tracking by the website. The cookie registers the user's behavior and navigation across multiple websites and ensures that no tracking errors occur when the user has multiple browser-tabs open.	1 day	HTTP
visitor_id#	pardot.com	Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.	10 years	HTTP
visitor_id#-hash	pardot.com	Used to encrypt and contain visitor data. This is necessary for the security of the user data.	10 years	HTTP
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users bandwidth on pages with integrated YouTube videos.	179 days	HTTP
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session	HTTP
ytidb::LAST_RESULT_ENTRY_KEY	youtube.com	Stores the users video player preferences using embedded YouTube video.	Persistent	HTML

Name	Domain	Purpose	Expiry	Type
_hjSessionUser_*	www.pdsvision.com	Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID.	1 year	HTTP
_hjAbsoluteSessionInProgress	pdsvision.com	This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.	1 day	HTTP
_gid	pdsvision.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day	HTTP
_ga	www.pdsvision.com	These cookies are used to collect information about how you use our Website, including the number of visits you make to the Website, where you have come to the Website from and the pages you visit.	1 day	HTTP
_gat_gtag_UA_*	www.pdsvision.com	These cookies are used to collect information about how you use our Website, including the number of visits you make to the Website, where you have come to the Website from and the pages you visit.	1 day	HTTP
_hjSession_*	pdsvision.com	---	session	HTTP
_hjIncludedInSessionSample	pdsvision.com	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	1 day	HTTP
_hjIncludedInPageviewSample	pdsvision.com	Used to detect whether the user navigation and interactions are invluded in the website's data analytics.	1 day	HTTP
Snoobisession_*	www.pdsvision.com	To maintain the session, gets deleted at the end of the session	session	HTTP
SnoobiID	www.pdsvision.com	General ID for Snoobi Analytics	session	HTTP
Snoobi30minute_*	www.pdsvision.com	Up to 30 minutes, to keep track of the session if the user navigates to another website or browser tab	Max 30 minutes	HTTP
_hjFirstSeen	pdsvision.com	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.	1 day	HTTP
SSID	google.com	Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps.	Persistent	HTTP
AID	google.com	---	540 days	HTTP
SAPISID	google.com	Google collects visitor information for videos hosted by YouTube.	Persistent	HTTP
_gat	pdsvision.com	Used by Google Analytics to throttle request rate.	1 day	HTTP
_hjRecordingLastActivity	pdsvision.com	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.	Persistent	HTML
_hjSession_#	pdsvision.com	Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.	1 day	HTTP
_hjSessionUser_#	pdsvision.com	Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.	1 year	HTTP
_hjTLDTest	pdsvision.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Session	HTTP
hjViewportId	pdsvision.com	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.	Persistent	HTML